Work Experience:
Centric Medical Management.
Collections Supervisor for 3 accounts/ Supervisor (2013 – today)
California based medical collections agency for Workers Compensation Claims.
Collect unpaid balances for Medical Treatments in the form of Durable Medical Equipment. Discuss with Attorneys, Insurance companies and claims examiners our balances and case facts to reach a settlement agreement and litigate our Liens.
Stream Global Services
Technical Support for Bell Canada. Tier 1 and Escalations
Assist customers solving technical issues with internet connections and email services
Transactel El Salvador
Chat Support Agent for Zynga Inc.
Chat support for Zynga Games such as FarmVille, Mafia Wars or CityVille.
Sup: Juan Angel Merlos 7989-3379 - 2543-1200
SYKES El Salvador
Customer Service Representative for Expedia.com
Assist clients in reservations, finding travel packages, charges, transfers and cancellation
Responsible of booking international and domestic reservations for rail tickets, air travel, hotel and car rental
Offer travel packages and travel products to customers
Immediate Superior: Francisco Portillo 7258-0000 PBX: 2261-3600
Education:
Universidad José Simeón Cañas (2010- In Progress)
Escuela Superior de Economía y Negocios (2005-2007)
High School: Colegio Garcia Flamenco (2002-2003)
Certificates and Courses:
Test of English as a Foreign Language (TOEFL)
CiES 2005, 2006 & 2007 (Congreso Emprendedor ESEN- Economics)
Customer Service trainings (SYKES, ZYNGA, BELL CA, CAPITAL ONE)
外教来自萨瓦多尔
